COMPACT CAR REQUESTED WAS NOT AVAILABLE. REASON, JUST IN THE LAST HOUR THEY HAD MANY RESERVATION, THIS IS GARBAGE; MY RESERVATION WAS THREE DAYS IN ADVANCE.
The staff was friendly and accommodating. I was not exactly pleased that there were no other cars on the lot to choose from. The one I rented was suppose to be economy - but it was not - so it was a little small.
As I have said in the past from renting many times from the Del Mar Location, their cars are never all that clean - so it is one area they need to improve on as well as having more cars to choose from.
Worst customer service ever at the Solana Beach location. Young millennials working there with no respect or concern for life long Enterprise customers. Can't get the simplest requests properly answered or accomplished. They've lost me as a customer due to poor attitude, misinformation and a lousy customer experience.
Tony had no desire to help and handed us keys to a car that was dirty and just turned in 5 minutes before to simply get us out of the store. He showed zero interest in helping get us a car.
PRICE , COMPARE TO HERTZ, FOR THE SAME EXACT CAR WAS $10.00 MORE PER DAY. THIS WAS NOT JUST THIS TIME, PREVIOUSLY THE SAME OVERPRICE. WHEN I ASKED FOR PRICE MUCH WITH HERTZ, ANSWER WAS TAKE IT OR GO TO HERTZ, MAYBE NEXT TIME I WILL GO TO HERTZ.
The car I got had no washer fluid and old wiper blades. But the customer service in the office was very good. A young man, Kofi, (I think), was excellent.
Could be the worst rental car experience we’ve ever had.
Enterprise Rent A Car is a US Car Rental based in Solana Beach, California. Enterprise Rent A Car is located at 617 S Highway 101, Solana Beach, CA 92075, USA.
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